FAQ
The typical delivery time is 30–45 days after order confirmation, depending on the model and quantity. For customised orders, delivery may take slightly longer. We always keep our clients updated throughout the production and shipping process.
Absolutely. All clients receive full training for operating and maintaining the equipment safely. This can be conducted on-site or online, depending on your location and convenience. Training ensures your team maximises efficiency while reducing the risk of accidents.
We offer a comprehensive after-sales service package, including:
- Remote technical support via phone or video call
- Spare parts delivery within 7–14 days
- On-site technician visits if necessary
Regular maintenance and proper operation will significantly extend your machine’s lifespan.
Yes! We provide tailor-made solutions for your plant. Our team will consult with you on your workflow, space, and production targets, ensuring that every machine fits perfectly into your processing line.
Most of our machines operate on standard 380V, 50Hz three-phase power supply, with power ranging from 0.75kW to 15kW depending on the model. We can also provide custom power configurations for clients in regions with different voltage standards.
Our cashew processing machines are designed to handle different production capacities. For example, our HQZ-600 Steaming & Boiling Machine can process up to 600kg of raw cashew nuts per hour. We recommend selecting the machine according to your production volume to ensure efficiency and reduce operational downtime.